Frequently Asked Questions

You upload your locked ECU map file (.ecm, .nexmap, .pclx, .emu, .ecf, .ftmap, or MTune save). Our system automatically detects the ECU brand and version, recovers access to the file, and verifies the result. You only pay after successful verification — then your result is shown on screen and emailed to you instantly.

We currently support Haltech (.ecm files via ECU Manager for Platinum series, and .nexmap files via Nexus Software / NSP for Elite 2500, Nexus R3 & Nexus R5), LinkECU (.pclx/.pcl files — G4/G4+/G4X via PCLink), ECUMaster (.emu files — EMU Black & EMU Classic), Emtron (.ecf files — SL4, SL6, SL8, KV8, KV12, KV16 via EMTune), MaxxECU (MTune encrypted saves — RACE, SPORT, STREET, MINI, PRO), and FuelTech (.ftmap files — all models FT200 to FT700). MoTeC, VEMS, AEM, and MegaSquirt support are coming soon.

It depends on the ECU brand. For LinkECU, Vi-PEC, Emtron, FuelTech and ECUMaster EMU PRO, we recover the password — you open your own file in your tuning software and type it in, so there's no separate file to download. For Haltech, ECUMaster EMU Black V3 and MaxxECU, you receive an unlocked map file that opens without the password prompt. Your result is shown on screen after payment and is also sent to your email.

No. We recover and verify your map file before showing you the payment screen. If we can't recover it, you won't be charged.

If your result — the recovered password or the unlocked file — doesn't work in your ECU software (Haltech ECU Manager, Haltech NSP / Nexus Software, PCLink, EMU software, EMTune, MTune, or FTManager), contact us at support@ecurecovery.com. We re-check the file associated with your order, and if the result did not work as described, you receive a full refund. See our Refund Policy for full details.

The entire process typically takes under 60 seconds — upload, recovery, verification, and payment. Your result is available immediately after payment.

We accept PayPal and cryptocurrency (350+ coins including BTC, ETH, and USDT). Payments are handled securely by our payment providers — we never see or store your card or wallet details.

This service is for vehicle owners and tuning professionals who need to regain access to their own ECU map files. Whether you've lost your password, changed tuning shops, or your tuner has become unreachable, we help you unlock files you rightfully own. By using the service, you confirm that you are the rightful owner of, or are authorized to access, every file you submit.

Yes. We recover access to ECU tune files that belong to you — the same idea as resetting the password on an account you own. You can check us out before paying: you see proof taken from your own file first, and if we can't unlock it you pay nothing. When you pay, you confirm that the file is yours or that you're authorized to open it. Payment is by PayPal or crypto, our refund policy is public, and you can read our customer reviews on Trustpilot or email us at support@ecurecovery.com.

Your file is sent over an encrypted connection and used only to produce your result — we don't sell it. Your result is stored AES-256 encrypted, and your download link expires 24 hours after it's created. You can ask us to delete your uploaded file or result early by emailing support@ecurecovery.com. See our Privacy Policy for the full retention details.

No. Our service works entirely with your map file — there's no need to ship your ECU or remove it from your vehicle. Upload the file from your computer and get your result. Your existing tune stays intact.