Refund Policy

Last updated: July 2026

This Refund Policy explains when and how refunds are provided for the ECU Recovery service (the "Service"). It forms part of, and should be read together with, our Terms of Service.

1. Verify-First Model

We operate on a verify-first basis. Before you are asked to pay, we confirm that we are able to produce a working result for your file. You are charged only after we have verified that recovery is possible. This process is designed to ensure that you receive a working result in the ordinary course.

2. Our Money-Back Commitment

If the result we deliver does not work — for example, the file is corrupted, does not open in the corresponding ECU management software, or the recovered password is incorrect — you are entitled to a full refund, subject to the review described in Section 3. Our goal is simple: if the recovery did not work for you, you should not pay for it.

3. How Refund Requests Are Reviewed

The product we deliver is a functioning recovered file and/or the recovered password for the specific file you submitted. Because delivery of a working result is verifiable, we review each refund request against the actual file we delivered before issuing a refund.

When you request a refund, we re-examine the specific file associated with your order to confirm whether the recovery was in fact successful — for example, whether the file opens correctly and whether the password was correctly recovered and provided to you. Based on that review:

  • If we confirm that the delivered result did not work as described, we issue a full refund.
  • If we confirm that the delivered result did work as described — that is, the file was successfully unlocked and/or the correct password was provided — the digital goods were delivered as described and the sale is final.

This review exists to resolve requests fairly and accurately, and it applies equally to every order.

4. When a Refund Does Not Apply

A refund is not available where:

  • Our review confirms that the file was successfully unlocked and/or the correct password was recovered and provided to you;
  • You request a refund based on a change of mind after a working result has already been delivered and received; or
  • The issue arises from factors outside the delivered result, such as changes you make to the file after delivery or use of the file in software or hardware it was not intended for.

Nothing in this Section limits any rights you have under applicable law that cannot be waived by agreement.

5. How to Request a Refund

To request a refund, contact us at support@ecurecovery.com within 14 days of delivery. Please include your order number and a description of the issue (for example, an error message, or what happens when you try to open the file or enter the password). This helps us review your request quickly. Where appropriate, we will re-process the file before, or instead of, issuing a refund.

6. How Refunds Are Issued

Approved refunds are returned using the original payment method where possible. The time it takes for a refund to appear depends on your payment provider. If a refund cannot be returned to the original method, we will arrange a reasonable alternative with you.

7. Digital Delivery and Payment Disputes

The Service delivers custom digital goods prepared specifically for the file you submit and delivered electronically; delivery is complete when the result is made available to you for download. If you are unsatisfied or believe a charge is incorrect, please contact us first and use the process above so we can resolve the matter directly. We maintain complete, time-stamped records for every order — including verification, delivery, and download records — which we will provide to the relevant payment provider to help resolve any dispute fairly and transparently. For full details, see Section 7 of our Terms of Service.

8. Contact

For refund requests or questions about this Policy, contact us at support@ecurecovery.com.